The Help Desk
Medical Packages
M.E.D. Patient
Monet (Doctor's Desktop, MediMin)
Functions used by respondents
| Appointments | 1 | Billing | 1 |
| CPI Handouts | 1 | Full Consultation Records | 1 |
| HIC Medclaims | 1 | Networked | 1 |
| Pathology Downloads | 1 | Patient Education | 1 |
| Patient Health Summaries | 1 | Prescriptions | 1 |
| Recalls | 1 | Referral Letters | 1 |
| Travel Information | Waiting Room Times |
Other Functions
| allows incorporation of graphics as well as text - Group GP, 03/12 1:35 |
| for audit , theatre notes , pathology / radiology requests - Specialist Practice, 28/9/99 6:34 AM |
Costs of Installation & Ongoing Costs
| Expensive! around $5000 per doctor for clinical software $1500/year for the practice for maintenance ie. $500 per doctor - Group GP, 03/12 1:35 |
| Moderately expensive initially for setup service fee expensive per year but after 1 year not require option of paying for backup per hour if required but I have found very cool reception with little effort to help - Specialist Practice, 28/9/99 6:34 AM |
| $4500 for the software, $1200 a year for support. We met our end of the bargain. - Group GP, 21/2/00 9:36 PM |
Time involved in establishing the package
| very quick, software training took a few hours, hardware installation took 2 - 3 days including thin coax LAN installation and separate power circuit for computers - Group GP, 03/12 1:35 |
| initially 2 days , still fine tuning - Specialist Practice, 28/9/99 6:34 AM |
| We've invested many hours trying to get Jam to get this working. We have decided to move on. - Group GP, 21/2/00 9:36 PM |
Level of Support received from developers
| didn't need much, still don't seem to need much after 5 years! Perhaps one call every 6 months - Group GP, 03/12 1:35 |
| Initially very supportive - Specialist Practice, 28/9/99 6:34 AM |
| Tardy and ineffectual. - Group GP, 21/2/00 9:36 PM |
Functionallity & Benefits of the Sytem
| Ease of use of Macs is a definite bonus for maintaining the system; the software is easy to use but doing prescriptions is 'clunky' with poorly integrated prescribing module; pathology downloading is independent of the clinical software and requires laborious 'cut and paste' of individual reports into separate patient records!!! - Group GP, 03/12 1:35 |
| main benefit is ability to ' program' thru med maker component - Specialist Practice, 28/9/99 6:34 AM |
| The windows version doesn't work. Jam said they'd eat their hat and instal Medical Director for us. - Group GP, 21/2/00 9:36 PM |
Suggestions and Improvements
| could be faster! prescribing should be easier, and appointment waiting times need incorporated - Group GP, 03/12 1:35 |
| increase short cut keys for flagging data - Specialist Practice, 28/9/99 6:34 AM |
Other comments. To whom would you recommend the Package
| I don't recommend it - Group GP, 21/2/00 9:36 PM |
Software used in conjuction with this package
| M.E.D.ôBilling - Group GP, 03/12 1:35 |
| Med billing - Specialist Practice, 28/9/99 6:34 AM |
| MedBilling from Jam which has many problems. - Group GP, 21/2/00 9:36 PM |
| Functionality | 7 | 9 | 1 | 5 |
| Ease of Use | 9 | 9 | 1 | 6 |
| Reliability | 9 | 7 | 1 | 5 |
| Value | 7 | 6 | 1 | 4 |
| Overall Score | 7 | 8 | 1 | 5 |
|
Daniel Silver, dansil@castlemaine David Sillar, drsillar@nor.com.au Graham Chaffey, chafiblo@pnc.com.au |
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